Kh99 Privacy Policy

While you use the kh99 platform, we collect various types of information. This data falls into two main categories — what you provide directly and what we collect automatically.

Information You Provide Directly:

• Identity Information: Full name, date of birth, and national ID number.
• Contact Information: Email address, mobile number, and current address.
• Account Information: Username and password (stored in encrypted form).
• Financial Information: Payment method details, transaction history, and mobile banking account number.
• KYC Documents: Photo of national ID or passport, and a selfie photo.

Automatically Collected Information:

• Device Information: IP address, device type, operating system, and browser type.
• Usage Data: Pages visited and time spent, games played, login time, and location.
• Cookies & Tracking Data: Session tokens, preference settings, referral source.

Kh99 collects your data for specific, legitimate purposes only. It is never used beyond those purposes. The key purposes are outlined below:

Kh99 uses your data primarily to deliver better, safer, and more personalized services. The core principle of our privacy policy is simple — your data is never used beyond the purpose for which it was collected.

For service operation and improvement: Your usage data is used to keep your account running smoothly, improve your gaming experience, test new features, and analyse platform performance.

To get in touch: Your email address and phone number are used to send transaction confirmations, security alerts, password change notifications, and customer service messages.

Marketing Communications: With your consent, kh99 will notify you about promotions, bonus offers, and special events. You can opt out of these communications at any time.

Responsible Gaming Monitoring: kh99 uses data to analyse your gaming patterns, identify potentially problematic behaviour, and offer support where needed.

Kh99 never sells your personal data. In certain circumstances, information may be shared with trusted third parties. Complete transparency around these cases is a core principle of our privacy policy.

• Payment Processors: The financial information required to process your transactions is shared with authorised payment gateway providers. These providers operate under their own strict security standards.
• KYC Verification Provider: Certain documents may be shared with licensed third-party verification services for identity verification purposes.
• Legal Authorities: kh99 is legally required to disclose information to the relevant authorities when mandated by a court order, government directive, or legal investigation.
• Technology Service Providers: Limited data may be shared with trusted technology partners for hosting, cloud storage, cybersecurity, and analytics services. All such partners operate under strict confidentiality agreements with kh99.
• Anti-Money Laundering: Under AML (Anti-Money Laundering) regulations, suspicious transaction details may be reported to the relevant regulatory authorities.

Kh99's website and app use cookies and similar tracking technologies. These help streamline your browsing experience and maintain the security of the platform.

Types of Cookies We Use:

• Essential Cookies: These are essential for maintaining active login sessions and ensuring security. Disabling them may cause certain features to not function properly.
• Functional Cookies: Used to remember your language, theme, and other preferences.
• Analytical Cookies: Used to identify the most visited pages and improve service quality.
• Security Cookies: Used to detect and prevent fraud.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some kh99 services.

Kh99 protects your data using industry-leading technology and practices. Our security framework is continuously updated and verified through independent third-party audits.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Penetration testing by independent third-party experts.
• Staff Training: kh99 staff receive regular training on data protection practices.
• Access Controls: Only authorized personnel may access specific data.

Kh99 does not retain your data any longer than necessary. Retention periods are determined by the type of information:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 3 years.
• Logs & Technical Data: Typically up to 12 months.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized. Certain data may need to be kept longer due to legal obligations, in which case you will be informed.

Kh99 believes every user should have full control over their own data. You are entitled to the following rights:

• Right to Access Your Data: You may request to see what information kh99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request deletion of your data (unless retention is required by law).
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, contact the kh99 support team. We typically respond to requests within 30 days.

Kh99 is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors. Age verification is in place at the point of registration.

If we become aware that a minor has created an account, it will be immediately suspended and all associated data will be deleted. If a parent or guardian suspects their child is using kh99, please contact our support team right away.

Kh99 may update this Privacy Policy from time to time. Revisions may be necessary due to legal changes, the introduction of new services, or updates to our business operations.

What We Will Do When Changes Are Made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email.
• An alert will be displayed when you log in to the platform regarding any changes.

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the kh99 support team. We are always ready to help.

Our data protection team will process your request as quickly as possible and will typically respond within 30 business days.